Vishvasi.com Return and Refund Policy
Effective Date: 05 August 2023
- Return Policy
1.1 Returns Eligibility
We want you to be fully satisfied with your purchase on Vishvasi.com. If you are not completely satisfied or there is an issue with the product, you may request a return within 3 days from the date of delivery.
1.2 Non-Returnable Items
The following items are not eligible for return:
- Perishable goods, such as food, flowers, and plants.
- Personalized and custom-made products.
- Intimate or sanitary goods, such as undergarments.
- Hazardous materials or flammable liquids.
- Downloadable software products or digital goods.
- Gift cards or vouchers.
1.3 Return Process
To initiate a return, please follow these steps:
a) Contact Customer Support: Get in touch with our customer support team at email@example.com or +91-8108536885 to request a return and provide details of your order and we need an unboxing video of your product.
b) Return Authorization: Our customer support team will review your request and issue a Return Authorization (RA) number if your return is eligible. Please do not send back any items without an RA number.
c) Secure Packaging: Pack the item(s) securely to avoid damage during transit. Include all original packaging, accessories, and documentation.
d) Shipping: Ship the product back to the address provided with the RA number. You will be responsible for the return shipping costs unless the return is due to our error.
1.4 Inspection and Refund
Once we receive the returned item, our team will inspect it for any damage or tampering. If the item is found to be in its original condition, we will process the refund within 5 business days using the original payment method. The refund amount will exclude any shipping or handling charges.
- Refund Policy
2.1 Refund Options
Refunds will be issued in the following manner:
a) Original Payment Method: If the purchase was made using a credit/debit card or an online payment method, the refund will be credited back to the same account. If the payment was made as Cash on Delivery (COD) the
equivalent credits will be offered for future purchases on vishvasi.com which will be valid for a period of 90 days.
b) Store Credit: If you prefer, we can issue the refund amount as store credit to be used on future purchases at Vishvasi.com.
2.2 Non-Refundable Fees
Please note that certain fees are non-refundable:
- Gift wrapping charges.
- Any convenience fees or additional services purchased at the time of checkout.
2.3 Refund Processing Time
The processing time for refunds may vary depending on the payment method and the issuer's policies. Generally, it takes 5-10 business days for the refund to reflect in your account.
- Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at:
firstname.lastname@example.org or +91-8108536885
- Changes to this Policy
We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective upon posting the updated policy on Vishvasi.com.