Cancellation Policy
Effective Date: 5th August 2023
- Cancellation of Orders
1.1 Cancellation Eligibility
You have the option to cancel your order placed on Vishvasi.com under the following circumstances:
a) Non-Shipped Orders: You can cancel an order that has not been shipped yet. Please contact our customer support team immediately at [customer support email] or [customer support phone number] to request a cancellation.
b) Shipped Orders: If your order has already been shipped, you may not be able to cancel it. However, you can still return the item following our Return Policy (https://vishvasi.in/refund-and-returns).
1.2 Order Modification
In case you wish to modify your order, such as changing the shipping address or adding/removing items, please get in touch with our customer support team as soon as possible. We will do our best to accommodate your request if the order has not been shipped.
1.3 Cancellation Process
To initiate the cancellation process, please follow these steps:
a) Contact Customer Support: Reach out to our customer support team at support@vishvasi.com or submit a request from the Help Center. Please provide the order number and other necessary details for quick assistance.
b) Order Verification: Our team will verify your request and confirm the cancellation status. If the order is eligible for cancellation, we will proceed accordingly.
1.4 Cancellation Refunds
If your order is eligible for cancellation and you have made any payment, we will process the refund within 5 business days using the original payment method (see refund and return for more details). The refund amount will exclude any shipping or handling charges, except in cases where the cancellation is due to our error.
- Cancellation of Services
2.1 Service Cancellation Eligibility
For services offered on Vishvasi.com, the cancellation eligibility may vary depending on the nature of the service. Please refer to the specific service details and terms for more information.
2.2 Service Cancellation Process
To request the cancellation of a service, please follow the guidelines provided in the service description or reach out to our customer support team for assistance.
2.3 Service Cancellation Refunds
If a service is eligible for cancellation and you have made any payment, we will process the refund within 5 business days using the original payment method. The refund amount will be subject to the terms and conditions of the specific service.
- Contact Us
If you have any questions or concerns about our Cancellation Policy, please contact us at: support@vishvasi.com
- Changes to this Policy
We reserve the right to modify or update this Cancellation Policy at any time without prior notice. Any changes will be effective upon posting the updated policy on Vishvasi.com.